A Cork pub landlady was in no mood to put up with a bad review from a group of visitors who had spent the evening being rude and aggressive to her staff.
When a bad review of her bar – Gallagher’s Gastro Pub – appeared on TripAdvisor, Noreen Gannon knew exactly who it had come from and was ready with her response.
The review had come from a user named Michael who had been part of a rowdy group of tourists from Liverpool, England.
He complained about the service, the quality of the wine and a ‘cranky old lady’ who caused a scene.
Gannon started her reply with an apology – but not to the reviewer. Instead she apologised to the young member of staff who had served them.
She went on to say that the group had been aggressive, ordered three extra bottles of the supposedly poor wine and vomited in the street outside.
Gannon said: “First of all, I would like to apologise most sincerely for what happened on the night, but not to you or your group, but to the young lady who had to serve your table. She had flagged your party as rude and obnoxious and I did not take her seriously at the time until I had to encounter it myself when I came upon some of your group verbally abusing members of staff, one of you actually said to them ‘You are nothing but a pain in the ****’.
“I would assume that your company/business would not like or put up with insulting your employees like that. However, looking at your other reviews I am beginning to wonder as you like to get personal with your opinions.
“Now to address your issues on the night: It was an extremely busy night and we were just arranging the second sitting; you were not waiting that long.
“Your table was asked if everything was ok and you grunted yes, that was the time to address any issues you had with the food. If you did not enjoy the wine, then why did you order three more bottles.
“I am the lady you referred to when leaving and yes you are right, I would not engage with your aggressive manner as I refuse to put up with nonsense like that from you. Whatever your issues with our food or service, pale into insignificance with your behaviour. I correct you on who was making the scene as it was yourselves. I did offer to speak to you on Monday, but you were having none of it.
“My husband wanted to call to the company the following week when he heard about your group’s behaviour but I said please wait until you put up a review so I could tell you how absolutely dare you think you can treat people in this industry like that.
“Perhaps you are used to treating people like that and getting away with it, but not in Gallagher’s Gastro Pub.”
“I thank you most sincerely for allowing me the opportunity to answer this review and perhaps I might strongly suggest that you ask Santa Claus for a vanity mirror to carry around in your pocket because you seriously need to take a look in one and study your own reflection and behaviour.”